Frequently Asked Questions

Through our customer service department:

Phone: +34 607 066 853

Email: [email protected]

Yes, on our website you will always find the best price for your booking. You can also make your reservation through our customer service.

We also offer more flexible cancellation policies. Free up to 2 days before your arrival to ensure your peace of mind.

Visa and MasterCard accepted. Credit and debit.

When you have completed the booking process, your confirmation number will appear on screen. We will also send you an email with all your booking information.

If you don’t receive the confirmation in your inbox, please check your spam folder. In case it is not there, you can email us at [email protected] to check that your email address is correct or call +34 607 066 853 from 10:00h to 15:00h.

Yes, you just have to request it by mail and send us your details.

Yes, in order to cancel the booking free of charge, the customer must send an email 2 days before arrival. More information in the general booking conditions.

In case you want to modify your booking, you can contact us via email [email protected].

Check-in : Apartments from 15:00 to 22:00 hours | Villas from 17:00 to 22:00 hours

Check-out: Apartments 12 noon | Villas 11 a.m.

If you expect to arrive outside these hours, please inform our customer service. After 22:00 you will have to pay a supplement of 40€.

Up to 2 years.

Yes, you can book a baby cot. It costs 5 euros per day.

Yes, pets are allowed for a fee of 30 euros.